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Program Title : You - Me - We : The Interpersonal Communication! [1 Day(s)]

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Category : Communication Skills/Interpersonal Communication
Participant Background

Age Group 18+, Undergraduates, Freshers and Professionals.

At the End of the programme the participants would have gained

Understanding ont why does he/she need to develop Interpersonal Communication and what difference would it make in his/her growth, if at all, he/she learns and masters this art.

Course Content

1)    What restricts people to come out of their shell?
2)    Need of Interpersonal Communication in the cosmopolitan era.
3)    Benefits of Interconnecting.
4)    Tips to make Interpersonal Communication a skill.
5)    Interpersonal Communication- A road to leadership.

Methodology

It will include training intervention such as:

  • Group Dynamics
  • Case Studies & Evaluation
  • Corporate Games
  • Audio/Video clips
  • Partiicipant Presentation
  • Humor capsules

     

    Program Title : Written Communication Skills [1 Day(s)]

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    Category : Communication Skills/Business Communication
    Participant Background
    • Practicing or Aspiring Professionals
    • Software Engineers
    At the End of the programme the participants would have gained
      • Importance of communication
      • Email etiquette
      • IM etiquette
      • Drafting Minutes of the meetings
      • Understanding the readers perspective
    Course Content
      • Email etiquette
      • IM etiquette
      • Drafting minutes of the Meeting
      • Syatematic Note Making
    Methodology

    Program Sessions shall be interactive & participant centric; administered in cozy learning environment free from ego and stress - both.

    It will include training intervention such as:

    • Group Dynamics
    • Case Studies & Evaluation
    • Structural Exercises & Analysis
    • Practice Sessions
    • Audio/Video Clips
    • Participant Presentations

     

     

    Program Title : Words the Business Speaks [1 Day(s)]

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    Category : Communication Skills/Business Writing
    Participant Background

    18+, Professionals and Job seekers.

    At the End of the programme the participants would have gained

    Knowledge about the importance of preciseness and yet effectiveness in Business writing and also the tips to improve their Business Writing Skills.

    Course Content
    • Types of Documents/write - ups in Business.
    • Understanding the purpose of each type of Business Document/Write up.
    • How to bring effectiveness in the Business writing Skill.
    • Understanding the commonly made errors.
    • Making your words speak your language.
    • Getting expected results from your Business write ups.
    Methodology

    1)    Case Studies and Evaluation.
    2)    Structural Exercises and Analysis.
    3)    Practice sessions.
    4)    Participant Presentation.
    5)    Humor capsules.

    Program Title : Word 2007 [2 Day(s)]

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    Category : Information Technology/MS Office
    Participant Background
    1. Functional/Operational knowledge of computers is a must.
    2. Knowledge or Proficiency in Word 2003 is appreciated but, not mandatory.
    At the End of the programme the participants would have gained
    1. Advanced skills in creation of documents, managing the documents.
    2. Demonstrate the proficiency in each of Word 2007's new features and attributes, from understanding and navigating its new interface, to using new formatting controls and extensive page layout techniques.
    3. Whether new to Word or wanted to learn about the new version, this program gives insight for increased productivity and professional documents with Word 2007. Exercise files accompany the tutorials.
    4. Hands-On practice sessions would be conducted based on feasibility.
    Course Content

    NOTE: Program can be customized as per the needs. Hence, listing the content on whole. Based on the requirements, we may alter the changes.

    1. Introduction to MS Office 2007 vs 2003.

    2. Gear-Up with Word 2007

    • Understand Interface
    • Navigating the Interface
    • Navigating Documents

    3. Creating and Saving Documents

    • Creating New Documents
    • Importing Documents
    • Saving the documents ~ Various formats
    • Sending Documents

    4. Printing Documents

    • Using Print Preview
    • Using Quick Print
    • Setting print options and printing

    5. Editing and Formatting Text

    • Selecting text
    • Formatting text
    • Using Find and Replace
    • Undo, Redo, and Repeat
    • Copying, pasting, and moving text
    • Showing formatting

    6. Formatting Paragraphs

    • Using indents
    • Setting justification
    • Changing line spacing
    • Setting tabs
    • Using the Highlighter

    7. Formatting Pages

    • Changing margins
    • Changing orientation
    • Page numbering
    • Choosing paper size and source
    • Headers and footers
    • Applying a Page Background
    • Using Watermarks

    8. Proofing Documents

    • Checking spelling and grammar
    • Finding synonyms
    • Looking up words and translations
    • Setting document proofing options

    9. Modifying Your Work Environment

    10. Using Bullets and Numbering

    11. Creating Tables and Charts

    12. Styles

    13. Using Building Blocks

    14. Using Mail Merge

    15. Sorting Data

    16. Working with Macros

    17. Working with Columns

    18. Working with Illustrations

    19. Sharing Documents

    20. Working with Long Documents

    Methodology

    The training program would be effecitve if participants could be provided with a computer each and the trainer's computer connected to the LCD Projector. MS Office 2007 should be installed in both Trainer's system and also the trainees'.

    Suggestion: As we cant purchase so many copies, fully functional demo versions may be downloaded to support the training program or, a licensed copy may be obtained.

    Program Title : Word 2007 [2 Day(s)]

    Click on to interest list.
     
    Category : Information Technology/MS Office
    Participant Background
    1. Functional/Operational knowledge of computers is a must.
    2. Knowledge or Proficiency in Word 2003 is appreciated but, not mandatory.
    At the End of the programme the participants would have gained
    1. Advanced skills in creation of documents, managing the documents.
    2. Demonstrate the proficiency in each of Word 2007's new features and attributes, from understanding and navigating its new interface, to using new formatting controls and extensive page layout techniques.
    3. Whether new to Word or wanted to learn about the new version, this program gives insight for increased productivity and professional documents with Word 2007. Exercise files accompany the tutorials.
    4. Hands-On practice sessions would be conducted based on feasibility.
    Course Content

    NOTE: Program can be customized as per the needs. Hence, listing the content on whole. Based on the requirements, we may alter the changes.

    1. Introduction to MS Office 2007 vs 2003.

    2. Gear-Up with Word 2007

    • Understand Interface
    • Navigating the Interface
    • Navigating Documents

    3. Creating and Saving Documents

    • Creating New Documents
    • Importing Documents
    • Saving the documents ~ Various formats
    • Sending Documents

    4. Printing Documents

    • Using Print Preview
    • Using Quick Print
    • Setting print options and printing

    5. Editing and Formatting Text

    • Selecting text
    • Formatting text
    • Using Find and Replace
    • Undo, Redo, and Repeat
    • Copying, pasting, and moving text
    • Showing formatting

    6. Formatting Paragraphs

    • Using indents
    • Setting justification
    • Changing line spacing
    • Setting tabs
    • Using the Highlighter

    7. Formatting Pages

    • Changing margins
    • Changing orientation
    • Page numbering
    • Choosing paper size and source
    • Headers and footers
    • Applying a Page Background
    • Using Watermarks

    8. Proofing Documents

    • Checking spelling and grammar
    • Finding synonyms
    • Looking up words and translations
    • Setting document proofing options

    9. Modifying Your Work Environment

    10. Using Bullets and Numbering

    11. Creating Tables and Charts

    12. Styles

    13. Using Building Blocks

    14. Using Mail Merge

    15. Sorting Data

    16. Working with Macros

    17. Working with Columns

    18. Working with Illustrations

    19. Sharing Documents

    20. Working with Long Documents

    Methodology

    The training program would be effecitve if participants could be provided with a computer each and the trainer's computer connected to the LCD Projector. MS Office 2007 should be installed in both Trainer's system and also the trainees'.

    Suggestion: As we cant purchase so many copies, fully functional demo versions may be downloaded to support the training program or, a licensed copy may be obtained.

    Program Title : Winning Customers with Relationship Marketing [2 Day(s)]

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    Category : Customer Service/Customer Relationship Management
    Participant Background
    • Anyone who wants to win more customers, improve loyalty and increase their revenue
    • Business Managers
    • Marketers
    • Marketing Analysts
    • Personnels who engage in the planning, development and management of relationship marketing strategies
    • Sellers
    • Product Managers
    • Strategic Planners
    At the End of the programme the participants would have gained
    Upon completion of this workshop, participants will be able to:
    • Be aware and understand the importance of relationship marketing
    • Design powerful relationship marketing strategies to win customers
    • Understand how to gain customer loyalty and retain their business
    • Enhance their current marketing campaigns with better relations
    • Display awareness of marketing tools and using them to advantage
    • Develop trust, respect and integrity with their customers
    • Create ways to outwit their competitors
    • Receive a better understanding of how relationship marketing makes the customers want to continue the business
    • Discover ways to increase revenue through relationship marketing
    Course Content

    A.      The importance of relationships and relationship marketing

    B.      Understanding how the roles and trends of marketing has changed over the years

    C.      How relationship marketing can explode their sales

    D.      What do customers want, really?

    E.       Creating strategies that win customers over

    F.       What will improve the loyalty of customers

    G.     Proven relationship marketing tactics and strategies

    H.      What is customer value and how does it drive the revenue of your organisation

    I.        Retaining your customers: how to keep them coming back for more

    J.        The principles behind customer interactions

    K.      Avoid mistakes in handling relationships with customers

    L.       Handling tough customers: what to do to turn it positive

    M.    The role of the feedback: how to use it to your advantage

    N.     Real examples of relationship marketing in successful organisations

    O.     How to let your customers advertise for you without paying them

    P.      More strategies to further increase customers and improve loyalty

    Q.     The future of relationship marketing: how to enhance it more

     

    Methodology

    Program Sessions shall be interactive & participant centric; administered in cozy learning environment free from ego and stress - both.

    It will include training intervention such as:

    • Group Dynamics
    • Case Studies & Evaluation
    • Structural Exercises & Analysis
    • Practice Sessions
    • Corporate Games
    • Audio/Video Clips
    • Participant Presentations
    • Humor Capsules
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